Your information
Privacy policy.
Carl Augustin, based in United States, operates Ansanm. This policy explains how we handle personal information in the app and when you contact us. Contact carlaugustin09@gmail.com with privacy questions or requests.
Information we collect
- Account and profile: email, phone number when provided, password authentication information, social sign-in identifiers, date of birth, name, profile text, gender, relationship and discovery preferences, interests, languages, photos and videos. Profile details and preferences may reveal sensitive information about you.
- Location: with device permission, latitude and longitude for discovery and distance features. Coordinates sent to our service may be precise; exact coordinates are not displayed to other members. You can deny or revoke device location permission, which can limit location-based features.
- Interactions: discovery decisions, connections, messages, call participation and related metadata, AI feature inputs and history, translation requests, notification tokens, and communication or privacy settings.
- Purchases, when offered: product and transaction identifiers, purchase verification information, subscription status and store responses. The app stores process your payment details; we use purchase information to verify and maintain access to Premium. New purchases and purchase restoration are currently unavailable.
- Safety and operations: reports, blocking actions, moderation and enforcement records, support correspondence, authentication/security records, and technical information needed for service reliability. Server and hosting logs may include IP addresses and request metadata.
How we use information
We use information to create and secure accounts, show profiles, recommend connections, calculate distance, deliver messages and calls, translate requested messages, provide AI features, send requested account and notification messages, verify purchases, process requests, detect abuse and improve reliability. Depending on the service and applicable law, processing is based on providing the service, your consent, legitimate interests such as security, or legal obligations.
What others can see
People permitted to view your profile can see its published content and information such as approximate distance. Your conversation partners receive messages and call information you share. Safety reports are used for review and enforcement. Avoid putting private contact information into public profile fields. Other people may copy information they can see.
When both connected members enable WhatsApp calling, the app can provide a link containing the destination account’s phone number to open WhatsApp. Using that link may reveal your WhatsApp identity. WhatsApp handles subsequent activity under its own policies.
Service providers and disclosures
Ansanm hosts its application services, databases, stored profile media and backups on Amazon Web Services in the United States (Ohio). Amazon CloudFront serves the public API HTTPS endpoint through its global network. Cloudflare provides the ansanm.app domain registration, DNS and hosting for these public support pages. Resend delivers account email, and support email is handled through Gmail. Service providers may process information in other locations according to their service configuration and agreements.
SMS delivery, push notifications and new subscription purchases are currently disabled. Their provider flows become available only after configuration and testing; the descriptions below explain the providers used when those features are enabled.
Features use providers as configured for the service: Apple and Google for social sign-in and store purchases; Resend for account email; Twilio for SMS; Expo, Apple and Google for push delivery; Stream for video calls; AWS Rekognition for media moderation; and Google Cloud Translation for requested message translations. We send the information needed for the requested feature, such as a phone number for an SMS or message text for translation. AI features are handled by Ansanm’s backend services. Support and infrastructure providers process information needed to operate their services.
We may disclose information where required by law, to respond to lawful requests, or to protect people and the service from abuse. Providers may process information in countries other than yours. Applicable safeguards and transfer arrangements depend on the providers and locations used for the service; contact us for details.
Permissions and your choices
Device permissions control location, camera, microphone, media access and notifications. You can change profile and discovery settings, control WhatsApp calling consent, block or report members, and manage subscriptions in your store account. To request access, correction, deletion or other privacy rights available where you live, contact carlaugustin09@gmail.com. We verify ownership before acting on requests. You may also have the right to complain to your local data protection authority.
Deletion and retention
We use account information while your account is active to provide the service. You can delete your account in Settings or use our account-deletion request page without reinstalling the app. Deletion removes account-linked database records and queues cleanup of stored profile media and AI history. Limited deletion audit and purchase-ownership records remain for accountability and purchase misuse prevention.
An AI deleted-account marker may remain to prevent deleted history from being recreated. Provider-held data, support correspondence and infrastructure records can require separate cleanup.
After account deletion, limited deletion audit records, purchase-ownership references where applicable, and deleted-account markers that prevent AI history from being recreated currently have no scheduled expiry. These records support deletion accountability, purchase-misuse prevention and prevention of deleted-history recreation. Stored profile media and Ansanm AI history are queued for cleanup after the account database deletion. Support correspondence, infrastructure logs and service-provider records are not all removed by the automatic account-deletion process and can require separate review and removal. There is no single automatic deletion period covering those records. Contact us for the status and retained categories of a specific request.
Encrypted backups are stored in AWS in Ohio with restricted access. Database backups are scheduled daily. Active database backup objects expire after 30 days, and older object versions expire 30 days after becoming inactive, so a backup can remain for about 60 days plus storage-service processing time. Deleted profile media is removed from the active backup on the next successful backup; previous versions expire after 30 days plus processing time. Backup deletion is not immediate. Completed account deletions must be reapplied before restored data is returned to service.
Carl Augustin monitors carlaugustin09@gmail.com for support, privacy and child-safety requests. We acknowledge requests within 7 days and complete verified account-deletion requests within 30 days. We verify account ownership before acting on account or data requests and may ask for information needed for that verification. Do not send your password or sign-in codes.
Security and children
We use access controls and other safeguards to protect information. No service can guarantee absolute security. Ansanm is for adults aged 18 and over. If you believe a child has an account or is at risk, use an in-app Report action or contact carlaugustin09@gmail.com. Read our child safety standards.
This website and policy updates
These public support pages do not require an Ansanm login and do not set application cookies or load advertising or analytics scripts. Hosting providers may keep access logs. Email links open your email service; sending a message shares its contents and address with us and the relevant mail providers. We will update the effective date when this policy changes and communicate material changes as appropriate.